Star Guarantee Claims
Star Guarantee Claims is a tool that assists in keeping track of guarantee claims for new buildings or new installations where the ship or equipment has warranty from the yard, supplier or manufacturer. The system may be used both onboard and onshore, and can exchange data related to the claims between ship and shore.
The system is designed to:
- Log guarantee claims or product failures during the guarantee period.
- Describe the consequences of the product failure.
- Manage and follow up until the product failure is fixed
- Track all correspondence regarding the guarantee claim (e.g. faxes and letters sent to the supplier)
- Track all actions and costs related to the product failure and corrections
- Involve ship and shore personnel through data exchange.
- Coordinate actions and information between ship and home office
- Link with Purchase order, spares parts consumption, work orders, related documents (e.g. pictures, drawings), and notifications (log of who and when we talked to involved parties).
Easy to use
The users are guided by wizards as they enter information into the system. The wizards are programmed according to your own requirements to avoid costly input errors.
Star Guarantee Claims contains modules for technical documentation (Contract and as built specifications). During the guarantee period all failures and claims are registered in a uniform way for use against the warranty. The document module enables you to attach drawings, images, forms, reports and other correspondence.
Equipment failure consequences
Consequence costs are logged for each claim. These may be logged and commented during the process or added later and modified.
Notification and communication
Star Guarantee Claims keeps track of who has been notified about the claim, who has been inspecting it, and all related correspondence. The correspondence may be inserted directly as text or comments, or attached as external documents.
Corrective actions
All corrective actions taken onboard, and requests for actions ashore may be indicated. The actions may be described both as codes from predefined menus or as free text.
Integration with other Star systems
Star Guarantee Claims can be used as a stand-alone program or may be integrated into the Star Information and Planning System (Star IPS).
Star IPS has modules for work planning, material and purchase management, logging and follow up of events, document handling, budgeting etc. Please refer to the Star IPS data sheet for more information.
Data replication
Data is exchanged between ship and shore through an advanced replication system.
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